Refund policy

KEIMI BLOOM — Return & Refund Policy

Effective Date: October 18, 2026

At KEIMI BLOOM, we take pride in offering thoughtfully curated premium silk essentials. Your satisfaction is important to us, and we want you to shop with confidence.

14-Day Return Policy

We accept eligible return requests made within 14 calendar days of delivery.

To qualify for a return, merchandise must be:

Unused, unworn, and unwashed.
In its original condition and packaging.
Accompanied by proof of purchase or an order number.

To request a return, please email keimibloom@gmail.com with your order number and reason for return.

Please do not send merchandise back without receiving return instructions from KEIMI BLOOM.

Hygiene and Product Eligibility

For hygiene reasons, silk bonnets, sleep masks, pillowcases, scrunchies, and other personal-care accessories that have been worn, used, or washed are not eligible for discretionary returns.

Unused products meeting the conditions above may be eligible for return.

This restriction does not limit your rights concerning defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise under applicable law.

Damaged, Defective, or Incorrect Items

Customers are required to inspect their merchandise promptly upon delivery.

If an item arrives damaged, defective, or incorrect, please contact KEIMI BLOOM at keimibloom@gmail.com within 14 calendar days of delivery.

Please include your order number, a description of the issue, and photographs of the merchandise.

Claims submitted after 14 days may not qualify under our standard return policy, except where otherwise required by applicable law.

Approved claims will be resolved through a refund, replacement, or another appropriate remedy.

Return Shipping

For approved returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If a return is required because of our error or a defective product, KEIMI BLOOM will arrange or cover reasonable return shipping where appropriate.

Return instructions and the designated return address will be provided after your request is reviewed.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval. Your bank or payment provider may require additional processing time.

Any refund timing or remedies required by applicable law will take precedence.

Order Cancellations

Please contact us promptly if you need to cancel an order.

Because orders may enter processing shortly after purchase, cancellations cannot be guaranteed once fulfillment has begun. We will review cancellation requests individually, subject to applicable law.